Pinellas Suncoast Transit Authority
Assistant Superintendent of Customer Service (Administrative)
BASIC PURPOSE
Join our dynamic team as the Assistant Superintendent of Customer Service and lead the charge in transforming the public transportation experience for thousands of riders every day! As the Assistant Superintendent of Customer Service, you will play a pivotal role in supporting the Superintendent in leading and energizing our Customer Service Representatives (CSRs) and Front Desk Receptionists. Your innovative approach will drive the coordination, monitoring, and supervision of our customer service operations across the Phone Room, Customer Service Centers, and Front Desk. We are looking for a creative and positive leader who thrives on thinking outside the box and fostering camaraderie and teamwork. Your mission is to ensure that our public receives accurate and timely information about PSTA's routes and schedules, all while bringing a fresh perspective to enhance our service excellence.
ESSENTIAL FUNCTIONS
MINIMUM QUALIFICATIONS
KNOWLEDGE, SKILLS AND ABILITIES
See Job Description