Engagement Clinician (R&D)

General Summary
Under the direction and guidance of Supervisor, Engagement Team, the Engagement Clinician participates in the development and the design of specific engagement and outreach strategies. The Engagement Clinician coordinates, facilitates, and reports out on specific community engagement collaboratives focusing on eliminating barriers to accessing mental health services and help to influence the design of organizational level strategies.
Essential Functions
Works collaboratively among the Engagement Team to design engagement and community outreach strategies.Works directly with Engagement Team to run focus groups on specific topics.Works directly with consumers who have high rates of non-compliance with appointments.Identifies and problem solves barriers to appointment compliance.Conducts screenings and assessments in the community and links consumers to access for care.Builds and maintains relationships with community partners and constituents.Provides education seminars to community providers on effective ways to access mental health services.Works with community partners to eliminate barriers for community constituents to access mental health services.Conducts targeted outreach to underserved populations in relation to accessing mental health services.Provides effective reports on results of engagement and outreach activities to inform agency level strategy design.Works collaboratively with other teams to ensure compliance with timelines as outlined by Michigan Mission-Based Performance Indicator System (MIMBPIS).Provides backup to Access and Crisis Services.Performs all duties as assigned to ensure Engagement Team provides effective outreach and education to underserved populations.Quarterly objectives are achieved, and deliverables are completed as outlined in the project plans, including a goal of 50% billable time.Maintains regular and predictable attendance.
NOTE: The lists of essential and additional functions are not exhaustive. They may be supplemented as necessary from time to time.
Job Specifications (Knowledge, Skills, and Abilities)
Knowledge
Engagement and outreach best practices.Diversity, equity, and inclusion best practices.Action learning framework.Knowledge of Michigans community mental health (CMH) system; minimum of three years experience working with CMH populations.Knowledge of current practices, methods, and procedures in the delivery of behavioral health services, diagnosis, and treatment.Knowledge of credentialing status to perform duties within their scope.Knowledge and understanding of all regulations, contract requirements, standards applicable to performance of duties.Working knowledge of resources, including but not limited to: Diagnostic Criteria from the Diagnostic and Statistical Manual of Mental Disorders (DSM), Medicaid Provider Manual, LifeWays Provider Manual, Michigan Department of Health and Human Services (MDHHS), International Classification of Diseases (ICD), LifeWays Policies and Procedures, LifeWays Provider Newsletter/Communications, Electronic Medical Record (EMR), Physicians Desk Reference (PDR), and departmental processes.
Skills
Motivational and empathic interviewing.Ability to run effective focus groups.Handle multiple projects at once.Effective presenter.Design reports on outcomes of outreach activities.Excellent interpersonal skills to establish and maintain effective working relationships with a variety of stakeholders (consumers, professionals, community members).Skill in concurrent/collaborative documentation of services.Excellent time management skills in a setting with potential frequent interruptions; ability to coordinate multiple concurrent duties and perform tasks in an organized and timely manner, with attention to detail.Experience with basic data analytics and proficiency/intermediate to advanced knowledge of Microsoft Office Suite applications (Word, Excel, PowerPoint, Outlook, Access) and other relatable software (Power BI, etc.); and internet applications, including Electronic Medical Record. Ability to navigate LifeWays Intranet.

Abilities
Ability to function as a team player.Ability to maintain credentialed status to perform duties.Ability to work in high-pressure, high-stress situations and a fast-paced environment.Ability to respond within established time limits during work hours and when performing on-call duties.Ability to use good judgement to arrive at sound clinical decisions.Ability to learn quickly, ability to adjust to changes in job assignment, methods, personnel, or surroundings.Ability to communicate effectively in both oral and written form.