Lead Dispatcher (Administrative)

At Regional Transportation District (RTD), We make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits

(RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

Responsible for the direct supervision of dispatchers. Coordinates dispatcher operations. Maintains daily bus operations by initiating and responding to radio calls from bus operators, street supervisors and maintenance personnel. This is a safety sensitive position subject to the rules and regulations of the Drug and Alcohol Policy.

DUTIES & RESPONSIBILITIES:  

Essential:

• Conducts staff recruiting and oversight: conducts interviews, hiring, assigns work, trains, coaches, and counsel's employees to ensure consistent application of Employee Guidelines, processes, and procedures.
• Conducts performance reviews and holds employees accountable for optimal performance of their responsibilities.
• Manages coordination efforts with internal departments and external agencies regarding incidents, accidents, emergencies, road conditions, adverse weather, service disruptions, detours, schedule changes, and other emergent issues.
• Oversees and maintain accurate recording  of service-related issues, events and activities in the CAD/AVL system. Facilitates the investigation of complaints and reviews calls/flashback data to provide necessary information to both internal and external partners.
• Facilitates communication with bus operators, various command centers, call centers, emergency responders, street operations staff, and other internal/external partners to ensure efficient and reliable bus operations.
• Monitors bus operations and manages dispatch operations center to ensure safety, reliability, schedule adherence and performance of bus operations.
• Oversees monitoring and recording of service delays and service loss for RTD and private contractors. Coordinates extra service, special events service, and other projects as assigned.

Other:

•  All job-related duties as assigned.

QUALIFICATIONS:    

• High School diploma or Equivalent.
• A minimum of one year of supervisor experience two years supervisory experience preferred.
• A minimum of two years of experience as a dispatcher or station starter.
• Knowledge of routes, schedules and fares of commercial passenger   service areas.
• Proficient with Microsoft Office Suite.
• Proficient with CAD/AVL system.
• Ability to communicate effectively, orally and in writing.
• Ability to use sound judgment.
• Ability to manage time and workload effectively which includes planning, organizing, and prioritizing with attention to details.
• Availability to work unusual hours, split shifts, weekends and holidays.

OR

•  An equivalent combination of experience, knowledge, skills, abilities.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.

• The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.
• While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision.
• The work environment is a typical dispatch environment with exposure to excessive noiseand interruptions.

CORE COMPETENCIES: PROFESSIONAL

SAFETY: Promotes safety as agency's number 1 priority in decision-making, reporting, learning, mitigation and follow-up. Zero tolerance for unsafe conditions or acts. Promotes continuous improvement of safety culture.

COMMUNICATION (D): good written and verbal communication, organized thought processes, polite and respectful of others, adapts presentations to the audience.

ANALYSIS/PROBLEM SOLVING: thoroughly thinks out and evaluates alternatives, innovative problem resolution, pro-active approach, initiative to resolve problems.

WORKLOAD MANAGEMENT (D): works with little direction and supervision, timely completion of projects, makes time for unplanned assignments, adapts to changing priorities.

ETHICS AND INTEGRITY: perceived fairness; tolerance; honesty; consistent in application of policies and procedures.

JOB SPECIFIC COMPETENCIES

SUPERVISION: provides training and regular feedback, encourages educational development, consistently follows CBA in performance management of represented employees, initiates performance plans and disciplinary actions at appropriate times. Prepare and present performance appraisals for salaried employees within thirty days of due date

ACTION ORIENTATION: finish or redirect projects when necessary regardless of obstacles.; - Address opportunities with little supervision andtake extra steps to prevent mistakes or create opportunities.

FLEXIBILITY: able to adapt behavior, opinions, tactics, and strategies to different situations, individuals, or changing priorities.

CAREER MAP

Based on job performance, experience, education and position availability the next step on the career map for this position may be:

Assistant General Superintendent of Street Operations

We are considering all applications for this position until the close date of 04/23/2025. For consideration, please be sure to apply before the posting end date.

RTD provides equal employment opportunities to all employees and applicants for employment without regard to race (including traits historically associated with race, such as hair texture, hair type, or protective hairstyles), color, religion, national origin, ancestry, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, age, genetic information, disability, service in the military, marital status, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Pay Range:

$84,407.00 - $119,224.25 Annual

RTD is an Equal Opportunity Employer, please see our EEO policy [ https://www.rtd-denver.com/sites/default/files/files/2022-12/EEO%20Policy%20Statement-%20UPDATED.pdf ]

RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting.  Starting salary is based on the candidate's relevant and verified education, training and work experience.  Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.