Builder Customer Service Rep (Administrative)
At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam's next all-star player.
Apply in minutes from your mobile phone!
Responsibilities
As a HomeTeam Builder Customer Service Representative, you can expect to:
- Provide exceptional customer service consistent with HomeTeam Pest Defense service standards
- Provide information to Home Builders/Supervisors/Vendors on our products and installations
- Print and distribute service tickets and graphs for the HomeTeam Builder Technicians / Installers
- Execute regional and corporate reports
- Schedule builder services and resolve accounting questions
- Collect and reconcile payments received from Home Builders
- Maintaining good customer and builder relationships
- Escalate to appropriate builder or customer inquiries to managers
- Able to resolve customer inquiries timely and consistently
- Communicate often with Field Managers and Office Personnel about ongoing projects and daily tasks
- General knowledge of the company, treatment processes and types, entry level of understanding of the Taexx® system, pricing, and services available
There's plenty of perks too!
- Competitive pay $$
- $17-$19 Hourly
- Comprehensive benefits package including medical, dental, vision
- Company paid life & AD&D insurance
- 401(k) plan with company match up to 6%
- Employee stock purchase plan
- Paid Time off and holidays
- Employee discounts
- Tuition reimbursement
- Dependent scholarship awards
- An opportunity to advance within the company
- Recognition for a job well done
- A friendly work environment
- Employee referral bonuses
- The opportunity for professional growth and respect that comes from working for an industry leader
Why HomeTeam?
- HomeTeam is the #1 pest management company to homebuilders
- Currently performs more the 2,000,000 services a year
- The company has exclusive technology with its unique Taexx® built-in pest control system during a home's construction
- Pest Management Industry is growing and is a recession resistant line of business
- Women's Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.
- HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA
Qualifications
Minimum Requirements:
- Must have 1 year of previous customer service experience
- Entry level customer service skill and technique
- Basic / entry level understanding of computers
- Entry level skill on use of company telephone features and how to use them
- Must be 18 years or older with a high school diploma or GED
Physical Demands / Working Environment:
- Candidates must meet physical job requirements and safely perform the job duties with or without accommodations
- Job may be eligible for hybrid work schedule after training is completed
HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
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