Customer Service Assistant - Parking & Transportation (Finance)
Dept Number/Name: 0-0282-000 / Parking and Transportation Svc
Salary Plan: Staff
Job Code/Title: 4782 / Customer Svs Rep- Parking
Hiring Salary/Salary Range: $31,200 - $35,700
Position Number: 00007105
ORGANIZATIONAL SUMMARY:
Parking & Transportation Services, a division of the University of South Florida's Administrative Services department is responsible for the overall management of the Bull Runner Transit System and parking facilities and services. We are committed to providing guidance and assistance to the USF community and our guests with all their parking and transportation needs in a professional and courteous manner.
POSITION SUMMARY:
The Customer Service Representative serves as the primary point of contact for parking-related inquiries from customers via in-person interactions, phone calls, and email correspondence. These inquiries typically involve topics such as parking permits, rules and regulations, citations, payments, and appeals. The Customer Service Representative is a vital liaison between the Parking and Transportation Services department and its diverse customer base, addressing and resolving parking-related inquiries and issues.
The role primarily involves working in the customer service lobby, phone room, and customer service work area, as well as the Campus Information Center (CIC). Additionally, representatives may serve as ambassadors for the department, providing pertinent parking information and customer support at events such as student orientations and new hire orientations.
RESPONSIBILITIES:
Respond to customer inquiries related to parking, citations, parking rules, payment, and appeals via in-person interactions, phone, or email. Provide customers with parking information, such as available parking facilities, types of parking permits, and directions. Explain the citation appeal process to customers.
Update customer account information in the T2 Flex parking system. Remove and place transcript holds on student accounts on a daily basis in OASIS. Update parking accounts with DMV records.
Research and help resolve complex customer inquiries and disputes in a professional manner using multiple systems, including GEMS, Oasis, and T2 Flex.
Process permits sales and returns, citation payments, and permit exchanges.
Perform other duties as assigned.
POSITION QUALIFICATIONS:
MINIMUM:
This position requires a high school diploma or successful completion of a GED equivalency test. At least six months of work experience in a customer service position handling and processing payments is required.
PREFERRED:
One year of customer service experience in a higher education or transportation environment. Familiar with USF Tampa campus buildings and parking facilities. Experience using Banner/Oasis, GEMS, and Flex parking systems. Experience with MS Office Suite. Exceptional communication skills with the ability to manage challenging customer interactions effectively.
SPECIAL SKILLS/TRAINING:
Customer service experience. Experience using Microsoft Office Suite, T2 Flex, Banner/Oasis and GEMS. This position requires strong interpersonal and communication skills, along with the ability to handle tasks such as sitting, standing, data entry, and filing.
USF Tampa
Information for Applicants
This position is subject to a Level 1 criminal background check.
Job Opening Number: 38745
Posting Date: 02/11/2025
Posting End Date: 03/14/2025
How to Claim Veteran's Preference:
This position allows eligible veterans and their spouses to claim Veterans' Preference pursuant to Florida Statute 295.
Applicants claiming preference are responsible for providing required documentation AT THE TIME OF SUBMITTING APPLICATION; such documentation is required for eligibility determination.
Supporting documentation, in addition to the DD214, may be required based on eligibility criteria. If you are submitting a DD 214, please ensure the social security number and date of birth is redacted/removed.
For information on obtaining a DD 214 visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272.
How To Apply
Click on the Apply Now button. When applying to an opening you will have the opportunity to upload a cover letter and resume.
Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above. YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.
Click here for additional tutorial information.
To request an accommodation with the application or interview process, please contact Central Human Resources by telephone: 813-974-2970 or email HR-ADA-Request@usf.edu .
Equal Employment Opportunity
USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.
The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.
Federal Rights
Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA) , Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA) .
Work Location
Campus map and location overview: USF - Tampa Campus
About USF
The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.
Working at USF
With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region. At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees. We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.
To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .
Connect with us:
