KLS Martin L.P.
HELP DESK SUPPORT III (Finance)
Job Location: Corporate Office - Jacksonville, FL
Position Type: Full Time
Salary Range: Undisclosed
Travel Percentage: None
Job Shift: Day
Description
Who We Are
At KLS Martin, we offer a unique opportunity to contribute to the success of a dynamic and thriving company whose products are used daily across the world to help surgical patients.
The KLS Martin Group is a worldwide leader in creating surgical solutions for the craniomaxillofacial and cardiothoracic fields. Surgical innovation is our passion, and we are constantly working with surgeons to improve surgical care for their patients. Our product portfolio includes titanium and resorbable implants for reconstruction, innovative distraction devices to stimulate bone lengthening, over 4,000 surgical instruments, and other surgical products designed specifically for CMF and cardiothoracic surgeons.
KLS Martin is an innovative leader in the treatment of CMF deformities and trauma cases. We use Individual Patient Solutions (IPS) by using our proprietary IPS products where CT scans are used to custom design implants that are created specifically for that individual patient. This technology allows our surgeons to provide the best-in-class treatment for their patients.
KLS Martin Guiding Principles
The Help Desk Support III responsibilities include front-line support of IT-managed systems for both local and remote end-users, including desktop/laptop support, support for mobile devices, applications, and manufacturing hardware. You will also create and manage user accounts in the local Active Directory and Azure Active Directory, along with advanced end-user troubleshooting.
Excellent communication skills and patience are necessary. The Help Desk Support II must effectively communicate technical issues and resolutions with non-technical team members. This position requires demonstrated advanced troubleshooting skills, emphasizing quick resolution to minimize end-user downtime. The role will also help create technical documentation for end-users and document issues and resolutions in our ticket management system and technical documentation.
Essential Functions, Duties, and Responsibilities
Technical Support:
Project leadership and Continuous Improvement
Educational and Experience Requirements
KLS Martin is a drug-free employerWho We Are
At KLS Martin, we offer a unique opportunity to contribute to the success of a dynamic and thriving company whose products are used daily across the world to help surgical patients.
The KLS Martin Group is a worldwide leader in creating surgical solutions for the craniomaxillofacial and cardiothoracic fields. Surgical innovation is our passion, and we are constantly working with surgeons to improve surgical care for their patients. Our product portfolio includes titanium and resorbable implants for reconstruction, innovative distraction devices to stimulate bone lengthening, over 4,000 surgical instruments, and other surgical products designed specifically for CMF and cardiothoracic surgeons.
KLS Martin is an innovative leader in the treatment of CMF deformities and trauma cases. We use Individual Patient Solutions (IPS) by using our proprietary IPS products where CT scans are used to custom design implants that are created specifically for that individual patient. This technology allows our surgeons to provide the best-in-class treatment for their patients.
KLS Martin Guiding Principles
The Help Desk Support III responsibilities include front-line support of IT-managed systems for both local and remote end-users, including desktop/laptop support, support for mobile devices, applications, and manufacturing hardware. You will also create and manage user accounts in the local Active Directory and Azure Active Directory, along with advanced end-user troubleshooting.
Excellent communication skills and patience are necessary. The Help Desk Support II must effectively communicate technical issues and resolutions with non-technical team members. This position requires demonstrated advanced troubleshooting skills, emphasizing quick resolution to minimize end-user downtime. The role will also help create technical documentation for end-users and document issues and resolutions in our ticket management system and technical documentation.
Essential Functions, Duties, and Responsibilities
Technical Support:
Project leadership and Continuous Improvement