Business Analyst II- Remote (Biotech)

The Business Analyst will work effectively with team members in delivering telecommunications business support for Centers for Medicare and Medicaid. The Business Analyst should have a working knowledge of Federal Telecommunications Service Delivery, Vendor processes as well as the ability to track and audit all orders from start to bill. They will support a program delivering telecommunications management, direction, administration, reporting, and quality assurance to the CMS COR and telecom team. The Business Analyst works closely with project leads and client in the execution of tasks defined in a performance work statement.

Position Responsibilities:
Interact with the team and client to identify business needs, as well as project scope and requirements
Monitor and review all client order details for COR approval to service delivery and billing
Monitor order delays and escalate to the COR for dispute reporting
Manage document records and CMS Box repository
Proactively manage actions, issues and risks to ensure project success
Produce and deliver detailed status reports and briefings, along with periodic presentations
Coordinate and monitor timely and effective completion of actions
Identify and track missed vendor SLAs
Report SLA errors to team in support of EIS dispute actions
Communicate process and quality improvement ideas
Participate in weekly and monthly client and client vendor operational meetings
Review deliverables for accuracy in content, grammar and formatting, while ensuring compliance to CMS quality specifications
Collaborate and interface with project stakeholders, including business leaders, staff, vendors and service partners