Account Manager-Sales (Administrative)

Develops relationships with clients to increase revenue
Pursues relationships with potential new accounts and identifies business opportunities to upsell services/products to existing and new business
Drives retention and growth among customers by understanding their business needs and helping them success
Detailed knowledge of products and services offered
Ensures that products and services consistently meet client needs
Maintains a cadence of communicating with customers to ensure satisfaction and promote ongoing contract renewal
Advises internal teams on product and services improvements/suggestions based on client feedback.
Provides sales quotes and response to requests for proposals
Liaise with local contract sales organization to implement direction, act as role model for best practice
Utilize CRM tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate
Build and maintain customer relationships as appropriate; in person visits based on customer needs and contracts
Able to have challenging conversations with internal and external stakeholders
Responsible for appropriate escalation as needed