Site Reliability Analyst (Engineering)
Company
Federal Reserve Bank of St. LouisThe Treasury Division is looking for a Site Reliability Analyst (SRA) for our Treasury Debt Management System (TDMS) business line. TDMS is mission critical to the Treasury's Office of Debt Management's (ODM) principal business activities around Public Debt Forecasting and Interest Rate Certifications. Reporting to the FRB-STL Treasury Support Officer, you will assist with the transition of TDMS support from the FRB-NY to FRB-STL. During the transition SRA will work closely with the FRB-NY Production Support team to learn how the current support structure functions for TDMS. TDMS is currently migrating to cloud hosting. The SRA will be responsible for working closely with the Treasury Support Divion SMEs and Federal Reserve System SMEs to set up the new operational support model and processes for TDMS.The Analyst will interact with Site Reliability Engineers (SREs), other Site Reliability Analysts, and application operational staff to provide application technical support for Cloud based technology solutions, including application monitoring, application tuning, troubleshooting, resolution of complex technical issues, and development of standard maintenance procedures. Consult with developers on issues related to software development and work with architects to define server configuration settings; lead the migration of code through staging environments to production and assistance software quality assurance technicians during system acceptance testing.
Responsibilities
- Provide technical support for business operations and application development lifecycle to ensure application availability in all environments.
- Integrate agile approach to application support that helps build, test, deploy, and monitor applications with speed, quality, and control.
- Troubleshoot complex system issues and prepare customer communications to include ongoing status updates, business impact and root cause analyses to comply with service level agreement (SLA).
- Leads planning efforts and communicates maintenance activities, or downtime. Produce technical documentation and standard operating procedures relevant to the business line(s).
- Manage request, incident, change activities (scheduling, approvals, customer communications, changes tickets, documentation, etc.).
- Ensure application maintains operational processes to support security, audit and business continuity compliance.
- Participate in on-call rotation (24x7) and application health checks that are shared amongst all team members.
Qualifications
- (B.A., B.S. or other baccalaureate/undergraduate degree with a major or specialized courses in: Computer Science, Information Systems or related fields of study
- At least 5 years' relevant experience
- AWS Associate or Professional level certification or commensurate work experience
- Experience implementing and maintaining Cloud based application monitoring tools.
- Understand and can trace transaction, batch, and file processing flows.
- In-depth knowledge and ability to execute and write ad-hoc database scripts, strongly preferred
- Strong technical skills with the ability to coordinate, manage, and ensure the success of deployments
- Ability to analyze technical application logs and communicate with technical and non-technical audiences
- Strong communication skills; verbal and written with the ability to articulate clear and concise instructions and resolutions
- Experience with tools such as Jira, Everbridge, Apptio, CloudWatch, Grafana, etc.
- 5% Travel
- US Citizen
- Candidates with less experience may be considered at lower levels.
Total Rewards
Bring your passion and expertise, and we'll provide the opportunities to challenge you and propel your growth—along with multiple benefits and perks that support your health, wealth, and life.
Salary: $115,500-$140,300
In addition to competitive compensation, we offer a comprehensive benefits package all brought together in a flexible work environment where you can find balance:
- Medical (4 options), Prescription, Dental (3 options), and Vision Insurance with no waiting period
- 401k/Thrift Plan with generous employer match
- Employer-funded Pension Plan
- Paid Vacation/Sick Time & Holidays
- Flexible Spending Accounts and Healthcare Spending Accounts
- Flexible Work Schedule available in most departments
- Life Insurance and Long Term Disability Insurance
- Tuition Reimbursement (undergraduate and graduate)
- Parental Leave
- Free onsite 24/7 Fitness Center including training classes, and locker room / shower facilities
- Onsite Cafeteria & Coffee Shop
- Additional Convenience Benefits, Discounts and More…
At the Federal Reserve Bank of St. Louis, we are committed to a strong and resilient economy for all. We prioritize inclusion and strive to be a workplace where all employees can thrive. Learn more about Bank's culture.
The Federal Reserve Bank of St Louis is an Equal Opportunity Employer. #LI-Hybrid
Full Time / Part Time
Full timeRegular / Temporary
RegularJob Exempt (Yes / No)
YesJob Category
Information TechnologyWork Shift
First (United States of America)The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
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