Recovery Specialist (Administrative)
Headquartered in Chattanooga, Tennessee, Tennessee Valley Federal Credit Union was founded in 1936 as a non-profit financial cooperative built on the promise of “people helping people". With $2.6 billion in assets, Tennessee Valley Federal Credit Union (TVFCU) is a progressive member-focused financial institution, respected as one of the most financially sound in the industry. With 23 branches and using state-of-the-art technology, TVFCU provides financial services to more than 166,000 members in Southeast Tennessee and Northwest Georgia. As a very high honor, TVFCU was recently named the Best Credit Union in the state of Tennessee by Forbes, and even received the highest score of any financial institution in the nation.
Job Summary:
The Recovery Specialist serves the Credit Union as the primary specialist for accounts that have been sent to outside collection attorneys and related activities to these accounts. An individual in this role will also spend a significant portion of their time actively engaged in making outbound telephone calls and preparing letters to solicit loan payments on past due accounts.
Essential Duties and Responsibilities:
- Sends Collection Accounts to designated collection attorneys
- Approves invoices and request payment within 15 days of receiving invoice from attorney (Invoices are regarding legal work that outside attorneys have performed for the Credit Union)
- Makes outbound phone calls to solicit loan payments
- Performs accounting functions such as entering accounting entries in end-of-month reports and produces end- of-month reports. Balances 5-6 accounting ledgers for Collections/Accounting Departments
- Takes inbound phone calls related to Collections accounts
- Maintain knowledge of branch operations by completing Deposit Regulation and Product and Service Certification courses.
- Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members.
- Perform other duties as assigned.
Educational and Work Experience Requirements:
- High school diploma or equivalent required
- Associate's Degree in Accounting preferred
- Prior Collections experience is preferred
- High degree of attention to detail
- Proven skills in performing business math calculations and basic accounting functions
- Proven skills in utilizing Microsoft Excel spreadsheets
- Ability to work well with others in a team environment
- Must have strong communication skills and possess a high level of interpersonal skills to discuss financial situations in a tactful manner.
If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:
- Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in United States.
- Criminal background check and drug screening.
- Pre-employment credit check required
Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.
