Absence Onboarding Specialist (Administrative)
Job Classification:
Operations - Insurance OperationsAt Prudential, we believe talent is key to achieving our vision. When you join Prudential, you'll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world's leading financial services institutions!
The Absence Onboarding Specialist is part of the Group Insurance Onboarding team and leads the transition of new customers to Prudential's platforms for Absence-related products and services (FMLA, State Leaves, ADA, etc.) across all market segments. This role oversees in-force customer changes and coverage enhancements, ensuring an outstanding customer experience for Premier and National Account segments.
As a key influencer, the Absence Onboarding Specialist collaborates with internal partners (Operations, Distribution, Claims, Underwriting, Client Data Management) and external partners (Customers, Brokers, TPAs), including third-party vendors. This highly visible, customer-facing role demands exceptional leadership in Absence Onboarding activities.
The current employee work arrangement for this position is fully virtual. While this position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office.
What you can expect:
Strategic Leadership: Coordinate the end-to-end Absence implementation process, providing expert guidance and mentoring team members.
Collaboration: Partner closely with Account Management, Implementation Managers, and internal business partners to ensure a smooth onboarding process.
Customer Consultation: Offer expert customer consultation on case administration, regulatory guidance, and complex case structure designs. Mentor team members in delivering exceptional customer service.
Client Engagement: Engage with clients to gather and document business requirements, ensuring accurate and timely deliverables. Establish administrative processes and systems, and mentor others in client engagement best practices.
Issue Resolution: Proactively manage issue resolution, collaborating with customers, TPAs, Brokers, internal management, and partners to ensure successful implementations. Provide strategic guidance and mentorship in issue resolution techniques.
Project Leadership: Lead complex customer acquisitions and conversions, demonstrating advanced project management skills. Mentor team members in managing complex projects.
Continuous Improvement: Drive continuous improvement by regularly reviewing and enhancing processes. Document and share best practices, championing innovation and efficiency.
Subject Matter Expertise: Maintain expertise in Absence and leave products, processes, and systems. Stay engaged with marketplace webinars and courses, sharing insights with team members and partners.
Strategic Projects: Support cross-functional projects and team-specific enhancements, identifying trends and driving initiatives for continuous improvement.
Mentorship and Training: Support training and mentorship of new team members, fostering growth and ensuring successful integration into the team.
What you'll need:
Minimum of 3 years of experience in Group Insurance products, specifically Absence management.
Proven success in customer-facing roles, building and maintaining strong client relationships.
Demonstrated expertise in managing complex projects with strategic planning and execution.
Technical expertise in implementing Absence services or equivalent experience.
Highly self-motivated with a strong drive for results.
Outstanding interpersonal skills in collaboration, leadership, presentation, organization, and communication.
Strong consultative and problem-solving skills.
Effective management of work in a fast-paced, deadline-driven environment with multiple priorities.
Proven ability to influence and lead in a diverse, matrixed organization.
Exemplary professionalism, efficiency, and composure under pressure.
Proficiency in MS Office (Excel, Word, PowerPoint).
Bachelor's degree or equivalent experience.
Prudential welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.
At Prudential, you can:
Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services such as on demand resources and networking to propel your career forward.
We're a global organization, full of outstandingly dedicated people who aren't afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility, while delivering on our Purpose.
#LI-RRJ
What we offer you:
Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $83,500.00 to $129,500.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.Market competitive base salaries, with a yearly bonus potential at every level.
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.
If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.
If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.
