Sperber Landscape Companies LLC
Director of IT (Remote) (Biotech)
Collaborate with stakeholders to gather requirements and translate them into technical specifications. Design scalable and reliable IT systems and infrastructure to support the company's current and future goals. Assist in the negotiation of contracts and service agreements to support business objectivesOversee the evaluation, selection and integration of technology solutions, ensuring scalability, reliability, and security. Document all processes as needed for future reference.
System Management
Establish and enforce IT policies, procedures, and standards. Maintain overall systems architecture in alignment with business goals and industry best practices. Develop and execute plans to check infrastructure and systems technical performance. Oversee the implementation and maintenance of all hardware, software, and network components. Prepare budget, monitor, and control IT expenditures to optimize resource allocation and cost-effectiveness.
Leadership:
Manage the IT department, including hiring, training, and evaluating staff. Lead and mentor a team of systems architects, engineers, and administrators, fostering a culture of collaboration, innovation, and continuous learning. Provide guidance and support to team members in executing projects, troubleshooting issues, and optimizing systems performance.Conduct performance evaluations, set goals, and provide feedback to ensure the professional growth and development of the team.Manage relationships with vendors and service providers to ensure the delivery of high-quality IT services.
Security
Ensure the security and integrity of the company's data and IT systems. Develop and implement comprehensive cybersecurity policies, strategies and technologies to protect company data and IT infrastructure. Conduct regular training programs, security assessments and audits to identify and mitigate risks. Support compliance audits and provide necessary documentation and information. Ensure that IT systems and processes comply with audit recommendations and regulatory requirements.
Customer Service
Foster a culture of excellent customer service and continuous improvement within the organization. Oversee help desks ensuring the timely and effective resolution of technical issues and requests from end-users. Implement best practices and processes to improve help desk efficiency and customer satisfactionWork closely with executive leadership to communicate IT strategies and initiatives. Provide expertise, direction and assistance to employees as requested.
KPIs
Budget adherence EE Retention Internal customer service surveys Security risk score Help desk metrics
Qualifications:
Bachelors or Masters degree in computer science, information technology, or a related field. A Masters degree is preferred. Proven experience (3 years) in systems architecture, IT infrastructure design, and implementation, preferably in a large-scale enterprise environment. Experience in a construction, service or maintenance industry (preferred). Strong leadership and management skills, with the ability to inspire and motivate cross-functional In-depth knowledge of cloud computing, cybersecurity, and data management. Familiarity with enterprise architecture frameworks, software development, and IT service management practices Ability to think strategically and execute effectively in a fast-paced environment. Excellent analytical, problem-solving, and decision-making abilities. Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization. Certifications such as ITIL, TOGAF, PMP, CISSP, or CISM. Ability to work in an office environment with occasional travel to subsidiary locations. Flexibility to work outside standard business hours when necessary.