Customer Service Representative (Finance)

SUMMARY To provide superior professional customer service support for both internal and external customers. Provide support to Sales and Manufacturing departments. Responsible for direct and indirect customer contact in all areas relating to inquiries, orders, order entry, scheduling, delivery dates, customer complaints and questions. Provide the interface required between the customer and the manufacturing facility personnel. Emphasis should be placed on providing both internal customers (Sales Group) and external customers' answers in a timely manner. ESSENTIAL JOB FUNCTIONS Responsible for assigned accounts. Makes ethical and responsible decisions in all areas of job. Acts as a liaison between customer and internal Carlisle IT team members to ensure all customer expectations are communicated, understood, and met throughout the organization. Understands and works within Carlisle IT's policies and procedures. Provides problem solving, cost effective and solution-oriented proposals in a timely manner. Perform routine clerical tasks such as proofing sales orders, maintaining quote log, file and store quotes and orders. May be required to occasionally assemble bid packages and coordinate bid preparation process. Ensure customer documentation is complete. Follow up on quotes with customers and provide information as to why the quote did not result in a sale. Works directly with engineering, planning, quality, production, and shipping departments to ensure orders are fully conceptualized. Responsible for direct and indirect customer contact in all areas relating to orders, order entry, scheduling, delivery dates, etc. Enter customer PO's within 24 hours of receipt including sample requests from customers or field personnel. Verify PO's against quotes for accuracy Communicate with customers on open order status and coordinate material requirements with purchasing/planning. Provide concise, timely and accurate communication to and from customer and other departments Solicit customer feedback regularly using Customer Scorecards (SALES-SCORE). *Other duties may be assigned* Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Combined sitting, standing, and walking throughout the day to accomplish tasks. Occasional lifting up to 25 pounds. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Two-year college degree and/or minimum of two years' experience in RF/Manufacturing industry. Excellent organizational, documentation and communication skills Ability to prioritize and organize tasks daily Must be able to multi-task several projects simultaneously. Working knowledge of financial reports and ratios; understand relationships of margins, inventory turns, costs, profit, and loss, etc. High energy and sense of urgency to meet internal and external customer expectations. Highly motivated; possess the desire to set and meet high performance standards based for the benefit of the customer, the individual, team members and internal customers. Maintains professional appearance and conduct. Excellent verbal and written communication skills. Working knowledge of SAP, MS Office, Citrix, SAP, Access, Excel. Must be able to work well under pressure with short deadlines Good conflict resolution skills Demonstrated dependability General knowledge of competitors in the marketplace Ability to work with limited supervision Strong computer skills Excellent interpersonal skills Excellent accuracy and detail oriented LANGUAGE SKILLS Ability to read, write, speak and understand English. MATHEMATICAL SKILLS Proficient math skills WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed in a normal office environment with minimal physical risks involved. The noise level in the work environment is low to moderate. ENVIRONMENTAL POLICY Carlisle Interconnect Technologies is dedicated to identifying and reducing the environmental impact of its operations, activities, and products. It is our commitment to comply with all applicable laws and other regulatory requirements concerning the environment. We are committed to preventing pollution and continually improving our environmental performance in all of our global operations. This will be achieved through a comprehensive Environmental Management System that provides the framework for setting and reviewing environmental objectives and targets of Carlisle Interconnect Technologies.