SiteOps IT Analyst (North America MQ & RD) (Education)
At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We're driven by our vision of ‘Food and Companionship Enriching Life' and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you'll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals' lives better makes life better – join our team today!
SiteOps IT Analyst (North America MQ & RD)
Your Role:
The SiteOps team serves the Elanco manufacturing and research and development sites in the North American region. This role is based at the Fort Dodge Manufacturing facility providing IT support primarily for Fort Dodge with occasional support for other manufacturing, R&D and warehousing facilities within North America. The SiteOps team member in this role will closely support our R&D Lab customers in these locations and will need to be able to work across the R&D and Manufacturing Quality Lab boundaries.
The SiteOps IT Analyst must establish close relationships with key business customers to identify business needs and then deploy and support the appropriate information systems to meet those needs. Solutions might be globally developed/supported applications or locally deployed/supported applications including COTS packages, site-specific solutions, and custom developed applications. For global applications, the Analyst will provide local support including day-to-day break-fix support, serve as a communications conduit to the global team, provide local validation, and manage deployment and ongoing releases to the site. For local applications – complete life-cycle ownership will be expected including development or vendor management for contracted or COTS solutions, validation, break-fix, and release management. The Analyst must develop deep technical experience with assigned technologies and applications.
Your Responsibilities:
- In-depth knowledge of site business processes and how they interact with IT systems.
- Advise and influence business areas during requirements gathering to ensure decisions lead to a solution that represents business needs
- Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis.
- Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
- Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementations.
Technical Integrator Focus
- Critically evaluate user requests, and use technical and process knowledge to determine underlying true business needs.
- Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
- Develop requirements specifications according to standard templates, using natural language and implement solutions based on those requirements.
- Provide expertise and leadership in the development and integration of IT and Lab solutions that support systems and business processes.
- Network with other IT or Lab support resources to stay aware of initiatives going on around the company, inform others of our own initiatives, share reusable solutions, and capture best practices.
Project Management Focus
- Author project deliverables including project charter, change proposal, and project plan
- Develop or update project plans including the determination of project activities and milestones.
- Manage execution of projects to ensure adherence to budget, schedule, and scope
- Provide ongoing communication on projects, issues, and major deliverables to management and staff
- Develop and execute communication plans including monthly status reports, presentations and site communications
- Simultaneous management/oversight of multiple projects across job function.
System Engineer Focus
- Ability to deal with complex relational data and databases
- Familiarity with different operating systems and basic computer knowledge
- Knowledge of computer infrastructure – networking, security, wireless, etc. especially as applied at Elanco.
- Strong troubleshooting and problem solving skills
- Ability to proceduralize /streamline complex IT functions
- Fundamental knowledge of computer systems
What you need to succeed (minimum qualifications):
- Education: BA/BS Degree (IT, Operational Technology, Chemistry & Chemical Engineering ) or equivalent experience in lieu of degree.
- Required Experience: 3 years experience in Information Technology. 3 years experience in Lab Technology infrastructure support.
- Compliance to all safety policies and regulations.
- Knowledge of assigned business processes (lab, supply chain, quality, science, administration, etc.).
- Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
- Accurately prepares written business correspondence that is coherent, grammatically correct, effective, professional and engaging. Equally strong oral presentation as well.
- Qualified candidates must be legally authorized to be employed in the United States. Elanco does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.
What will give you the competitive edge (preferred qualifications):
- Previous Technology Integrator/Business Analyst experience.
- Previous Lab Analytical Equipment/Information Technology infrastructure support experience.
- Experience with Elanco established ITIL management tool (ServiceNow).
- Computer System Validation experience.
- Understanding qualification processes/ adherence to those processes.
- Fluent with standard MS Office tools.
- Strong understanding of manufacturing related computer systems and data.
- Ability to network with other sites and capture best practices.
Additional Information:
- 8-hour day shift, Minimum travel required M-F.
- Some on call work may be needed to support our 24/7 operations
- Position will require exposure to production & R&D areas
- Location: Fort Dodge, IA
Don't meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!
Elanco Benefits and Perks:
- We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:
- Multiple relocation packages
- Two weeklong shutdowns (mid-summer and year-end) in the US (in addition to PTO)
- 8-week parental leave
- 9 Employee Resource Groups
- Annual bonus offering
- Flexible work arrangements
- Up to 6% 401K matching
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
