Customer Service Representative (Finance)

Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $6.6 billion in revenue in 2023, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers' success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2023 Environmental Social and Governance report at www.howmet.com/esg-report . Follow: LinkedIn , Twitter , Instagram , Facebook , and YouTube .

Equal Opportunity Employer:

Howmet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics.

If you need assistance to complete your application due to a disability, please email TalentAcquisitionCoE_Howmet@howmet.comQUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION EXPERIENCE
Bachelor's degree in business administration preferred; five to seven years related experience and/or training; or equivalent combination of education and experience.
COMPUTER SKILLS
Advance proficiency in Microsoft Office Suite
Familiar with ERP Systems

LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to vibration. The noise level in the work environment is usually moderate.

SALARY
$60,000 - $70,000/yearSUMMARY
Under general direction, is responsible for maintaining customer satisfaction by establishing and maintaining positive customer relations prior to the delivery of products. Coordinates a wide variety of functions within the company to provide liaison support during pre-delivery times including activities within order processing, customer relations and sales support. Ensures accuracy of orders and on time delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES
This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
• Duties and responsibilities include the following: other duties may be required and assigned at any time.
• Must build and maintain positive customer relations. Must have the ability to deal with customers with tact in order to maintain a continuing harmonious relationship.
• Communicate with customer, using telephone, e-mail, and/or fax. Report discrepancies to sales representative. Notifies Sales Representative if the customer fails to respond.
• May research and respond to customer inquiries regarding status of order, investigate and resolve production, shipping and scheduling problems, informs customer of changes in product availability or deliver schedules.
• Receives customer purchase order and reviews quote for accuracy to ensure original quote meets purchase order requirements.
• Enter, update, and revise any changes to customer order into enterprise system, i.e., name, address, contact, etc.
• Communicate and coordinate any changes to customer order, such as "Push outs," "Pull ins," or order cancellations, with all involved departments.
• Sorts and files correspondence.
• Must have understanding and knowledge of company procedures and work instructions.
• Maintains a safe and organized workstation and follows all company policy, safety and procedures.

SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.