Remote Customer Service Representative (Healthcare) - Bilingual & Non-Bilingual Positions (Biotech)
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Join Sagility: Elevate Your Career in Healthcare Customer Service!
Sagility is a global leader in business process management, dedicated to optimizing the member and patient experience. With a blend of technology-powered services and decades of healthcare expertise, we drive positive outcomes for our clients.
Join Us and S.O.A.R
- S - Spark Curiosity
- O - One Team, One Direction
- A - Action for Results
- R - Right by Right Purpose
We are committed to shaping careers and have immediate openings for Remote Customer Service Representatives in our Call Center. As a crucial part of Sagility, you will provide the essential human touch that sets our service apart.
Benefits:
- Competitive pay: $14.00/hr for non-bilingual, $15.00/hr for bilingual
- Performance incentives
- Paid training in a state-of-the-art video training environment
- Comprehensive health plan available after 90 days
- Employee wellness and engagement programs
- Significant career growth opportunities: 90% of our leaders began as Customer Service Representatives
Responsibilities:
- Promptly and effectively manage all incoming calls
- Conduct research to provide effective solutions for customer issues
- Document all calls accurately
- Communicate professionally, empathetically, and diplomatically with clear voice quality and articulation
- Strive to achieve daily team quality and customer satisfaction goals
What We Are Looking For:
- Unwavering commitment to perfect effort
- Punctuality and dedication
- Ability to thrive in a fast-paced environment
- Proficiency in navigating various computer applications
- Drive to exceed caller expectations
- Desire to build and enhance current skills
- Positive attitude and teamwork orientation
- Previous healthcare experience is a plus
- Previous call center experience is required
Requirements:
- 18 years of age or older
- High School Diploma or equivalent
- Minimum of 1 year in a single job, preferably in a call center customer service environment
- Reliable attendance with no missed time in the first 90 days
- Ability to type 25 wpm
- Strong oral and written communication skills
- Comfort with desktop computer systems
- Hardwired internet connection with speeds greater than 5MB upload and 10MB download
- Secure, private work area at home
- Flexible schedule availability (Monday-Saturday)
Sagility is an Equal Opportunity Employer/Vet/Disability.
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