Key Holder (Sales)

Position Summary

This position represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This individual will also assist the Management team with regard to limited administrational aspects of the store's operations.

This position enhances the experience of our customers and drives profitable sales by providing proactive sales assistance and support to customers.

Essential Job Functions (Employees must be able to perform the essential functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required.  If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.) 

1.       Assume responsibility for store in the absence of members of management.

2.       Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities.

3.       Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs.

4.       Leads efforts to prepare stock, and sales floor assignments.

5.       Assist in the opening and closing of the store.

6.       Maintains knowledge of Lands' End website navigation and leverages this option for customer solutions when the product is not available in the store

7.       Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures

8.       Maintains knowledge of Lands' End products and services, along with current fashion trends to enhance level of customer service and generate sales

9.       Performs markdown and other promotional activities as needed

10.   Coaches associates to stock replenishment and adhering to visual brand standards

11.   Adhere to all LP policies and procedures

12.   17.          Must follow all safe work practices, escalate unsafe conditions and report incidents. 

 

Essential Skills

1.       Demonstrated leadership ability

2.       Capable of handling multiple tasks simultaneously

3.       Organized, self-motivated, decisive and supportive

4.       Excellent selling skills

5.       Ability to communicate effectively with customers and fellow employees

6.       Ability to receive feedback and take action when appropriate

7.       Ability to follow written and verbal instruction and meet deadlines on projects/tasks

8.       Flexible and adaptable to change

9.       Knowledge of Lands' End merchandise is strongly preferred

10.   Previous experience in retail strongly preferred

11.   Availability and flexibility to work varied hours to support the needs of the business

12.   Highly reliable and punctual

13.   Ability to adhere to Lands' End Attendance program.  For hourly full-time positions: Must be able to work a  40 hour work week and be available for overtime as business needs arise (e.g.  peak season).  For hourly flexible part-time positions:  Must be able to adhere to hours scheduled based on specific business needs (e.g. increased availability for hours during peak season). 

Essential Physical Requirements

1.       Extensive standing, walking, reaching, pushing/pulling, and working around sales floor and backroom

2.       Hang/fold merchandise

3.       Ladder climbing

4.       Operate POS register and computer

5.       Lift and carry up to 40 lbs.

 

 This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position.  It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.  Employees may be assigned additional responsibilities as necessary.  The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of the Company's business, competitive considerations or the work environment changes.  This document describes the position currently available and is not an employment contract.

The position covered by this Job Description is expressly declared to be “at will,” meaning the Company has the right to terminate the incumbent's employment at any time, with or without cause.  Any written or oral promises or representations to the contrary are expressly disavowed and should not be relied upon by any employee. Any change to this “at will” employment status must be in writing and signed by the EVP, Chief Administrative Officer & General Counsel.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Retail