Phone Customer Service Representative -Bilingual English & Spanish (Administrative)

Summary

This position is for bilingual Customer Service Representatives fluent in English and Spanish. The key responsibilities include handling customer inquiries, providing exceptional service, processing payments, updating accounts, and engaging in up-selling through various communication channels such as phone, email, and chat. The company offers computer equipment and paid training.
The work can be performed remotely or in one of our facilities located in Boone, Des Moines, Tipton and Wilton. The remote option requires a noise-free workspace and high-speed internet. 

You must live within the state of Iowa, preference within 60 miles of 1 of our locations.

• Strong computer navigation skills and PC knowledge.

• Passionate about helping others
• Speak in a pleasant tone, retain composure and gain confidence of the customer
• Proficient ability to read, write and speak the English language

• Identify and anticipate customer needs
• Effectively prioritize work time to ensure productivity standards are achieved

• Make customers feel valued and appreciated
• Attitude to thrive in a fast paced, challenging, team-oriented culture
• Customer Service background or experience working with people

• Paid training:
  To be determined.
   
• Work Schedule Options:
  Monday - Friday 11:30 AM-7:30 PM
  Monday - Friday 1:00 PM-9:00 PM
   

Salary...

• Base wage = $14.50-$15.50/hour   

Shift Differential: 

• 2nd Shift = $.75 for each paid hour if 50% or more of scheduled hours occur between 4pm-12am on a routine and reoccurring basis.

Weekend Shift = $3.75/hour for hours worked between 3am Saturday to 11pm Sunday.

WHAT YOU CAN EXPECT WHEN YOU JOIN CDS GLOBAL:

• Full time benefit eligible employees reimbursement up to $750 per month for qualified expenses relating to Child and Dependent Care
• Our competitive benefit packages include two options for our Medical Health Plans: High Deductible and Traditional.  We also offer comprehensive Dental and Vision plans. 
• In addition, we offer generous PTO, Holiday Pay, Basic/Voluntary Life and Accidental Death and Dismemberment insurance, Short & Long Term Disability, Wellness and Tuition Reimbursement Programs. 
• Our 401(k)-retirement saving plan allows you to start contributing immediately to your retirement account. 
• CDS Global will provide eligible employees with paid parental leave for new parents. 
   

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.

Diverse teams achieve better results by leveraging a broad set of ideas and perspectives. Our ability to harness the ideas, experiences, and talents of CDS Global's diverse and global workforce is integral to our continued success. We are committed to increasing diversity and strengthening our inclusive culture where all members of the CDS Global community can thrive.

Post-offer, pre-employment background check(s) conducted on qualified candidates.

EOE, including Disability/Veterans