Tests, troubleshoots, corrects, and uses diagnostic tools and utilities to resolve application problems. Escalates issues to vendors and works with vendors for solutions. Answers queries and resolves issues with applications and escalates or closes tickets as necessary.Provide support for software and hardware.Administer and maintain end user accounts, permissions, and access rights.Works with third-party vendors in planning, installation, and documentation of various applications.Validate and test fixes to ensure end user problem has been adequately resolved.Able to integrate data, information, and knowledge to support end users in decision making throughout the healthcare organization.Possesses knowledge of the use of information structures, information processes and information technology.Works with staff to optimize the use of the EHR as a communication tool.Assist with any special projects as needed.Communicates appropriately and clearly to physicians, staff, executives, and administrative team.Demonstrates the ability to be flexible, organized and function well in stressful situations.Maintains a good working relationship both within the department and with other departments.