iTech AG is seeking a strong ServiceNow developer to work on a SCRUM team and be available to assist others working in a team environment supporting our Federal Government customers.
RESPONSIBILITIES
Responsible for client technical deliverables including client design documents.
Assist with proposal solutioning under the direction of Capture Managers.
Enforce systems design and architectural standards, maintain best practices, and drive the core principles throughout the systems delivery lifecycle.
Provide input to Statements of Work (SOWs) and assist in presenting proposals to existing and potential clients.
Work with Customer Managers, Architects, Subject Matter Experts, Solution Designers, and senior levels stakeholders.
Collaborate with a larger group of Business SMEs, solution, and technical architects to elevate technical direction for the delivery of highly performing, transformative solutions.
Provide input to the design of ServiceNow-based industry vertical solutions as a recognized Architect leader.
Support implementation programs for complex enterprise-scale solutions.
Maintain ServiceNow certifications with the latest delta exams.
Achieve additional certifications as dictated by changing business needs.
Establish as a technical liaison working to drive comprehensive solutions across the entire portfolio of stakeholders.
Assist in gathering and reviewing client's business objectives and provides the appropriate technical design, addressing both their short-term tactical needs and their long-term strategic needs.
Review business requirement documents and/or user stories and provide technical solutions to align with those requirements.
Provide technical design details in user stories that are complete, easy for developers to understand, and ready for development.
Provide guidance, leadership, and technical oversight to technical resources to ensure best practice development on engagements.
Provide input to the Release Planning sessions and Knowledge Transfer sessions. Coordinates with QA resources to ensure test cases are properly written/executed from a technical perspective.
Provide hands-on development, when necessary.
Accountable for all technology-related client-facing and internal deliverables.
Perform other duties as assigned.
QUALIFICATIONS
Must have expertise in JavaScript.
Minimum of 3 years of experience with common web technologies and networking (e.g., XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
2+ years' experience with ServiceNow Flow Designer.
2+ years' experience with web services and scripted REST API development.
Excellent communication skills and be able to provide and receive constructive feedback always remaining positive and focused on the goal.
Ability to decompose complex topics and experiences to explain them using whiteboards
Proven work experience running workshops, building out strategic roadmaps, and being able to defend architectural and technical deliverables.
Experience working with customers to understand requirements and implementing information technology solutions/initiatives/service automation.
Excellent oral and written communication skills to readily translate complex technical information to non-technical audiences.
Experience in ServiceNow – CSM.
PREFERRED QUALIFICATIONS
Experience with the following ServiceNow modules:
HRM
Employee Center Pro
Understanding of the key technologies relevant to the ServiceNow integration solutions including SSL, LDAP, JDBC, ODBC, SOAP, SCP, FTPS, and JSON
Expert-level working or developing experience with JavaScript. HTML5, Jelly, jQuery, and AngularJS a plus Directory service integration experiences (Active Directory, LDAP, etc.) and Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0).
Experience developing and implementing systems using Agile/Scrum methodology
Strong communication and customer relationship skills at the executive level, and ability to adjust for the audience appropriately.
Advanced knowledge of Microsoft Office products.
Advanced knowledge of business process mapping techniques using tools like Visio.
EDUCATION & CERTIFICATIONS
Bachelor's degree in computer science, Management, Information Systems or related discipline or equivalent combination of education and experience.
ServiceNow CSA and CAD Certification is required.
CLEARANCE
Ability to obtain and maintain a Public Trust.
Pursuant to a government contract, U.S. Citizenship is required.
Equal Opportunity Employer, including disability and veterans.