Admissions Scheduler - SUD (Project Management)

As an Admissions Scheduler on our Substance Use Disorder team at Nystrom & Associates, you will be the first point of contact for patients in our Substance Use Disorder program- answering in-bound phone calls and making out-bound phone calls to schedule patients for the treatment of substance abuse disorders at our clinics. You'll be part of a team helping patients who are experiencing substance use disorder, personal, emotional, and psychological problems. You'll play an important part of that process by answering phones and handling calls in a friendly, welcoming, and timely manner.

Nystrom & Associates is a team of mental health professionals that specializes in psychiatric evaluations, clinical social work, and family therapy. Founded in 1991, we offer an intensive outpatient chemical dependency program, psychological testing, and behavioral health and medication management services.

Hours (Please ensure that you can work the listed shift below - we do not hire part-time or seasonally):

Monday - Friday 9:00 AM- 5:30 PM
Monday - Friday 8:00 AM - 4:30 PM
Monday - Friday 8:00 AM - 4:30 PM

Must be able to work the advertised shift
After the initial 90-day training period is over, candidates are eligible to work remotely.

Pay rate:
$19.15 per hour

Responsibilities include:

Promptly answer phone calls from patients and referents seeking substance use disorder services
Schedule patients for Substance Use Disorder (SUD) services for Minnesota clinics
Guide callers through scheduling processes and provide education about available services
Process internal and external referrals; place outbound calls to schedule requested services
Manage EHR inbox; promptly address and respond to messages and inquiries
Complete other duties as assigned by leadership

Key Attributes of a successful candidate include:

Customer service skills - an empathetic, active listener, who has strong follow-through skills.
De-Escalation - at times, you will take calls from individuals in a crisis of some kind, the ability to utilize de-escalation skills in those situations is key.
Critical thinking skills - the ability to think creatively, problem solve, work independently, and identify how to best address the issues a patient may be calling in regards to

Requirements:

Displays empathy and sensitivity in navigating complex situations with patients
Strong ability to multi-task, handle stress, deescalate, and problem solve
Positive attitude and ability to be flexible
Working knowledge of Microsoft Office; proficient with using computer systems and typing
High School Diploma required
An interest/experience in substance use disorders, psychology, counseling, the behavioral sciences, social work, or healthcare is strongly preferred

Benefits:
Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:

Medical & Dental insurance
Opportunities for professional growth and career advancement
Health Savings Account (HSA)
Flexible Spending Account (FSA) for applicable medical and dependent care expenses
Paid Time Off (PTO)
Paid Holidays
401(K) Retirement Plan with a generous employer matching program
Supplemental insurances, such as short term disability, cancer insurance, and accident insurance
Partnerships with local universities for tuition discounts:

St. Mary's University - 10% discount
University of Northwestern - St. Paul - 10% discount for select programs
Bethel University - $400 Scholarship per term for select programs
Capella University - 10% tuition discount plus additional perks
Adler Graduate School - 10% tuition reduction