N. Harris Computer Corporation - USA
Customer Support Manager (Administrative)
The Manager, Support Services is responsible to lead and manage a small team providing first and second level technical support.
In addition to team management and leadership responsibilities, this role will be responsible for defining, implementing, and monitoring business processes that will lead to efficient ticket resolution with end goals including customer retention and references.
The Manager, Support Services also assists our clients with organizing and executing User Group meetings. The Manager, Support Services has an opportunity to make a difference for our customers by attending the User Group meetings and capturing customer feedback to improve our services and products.
What your impact will be:
What we are looking for:
What we offer:
About us:
Our sole focus is providing enterprise payment and revenue management solutions to governments. With over 115 public sector customers, System Innovators (SI) is the leading provider of Enterprise Revenue Management (ERM), centralized cashiering and payment solutions for governments and utilities.