Oldcastle Payroll, Inc.
Major Incident Analyst (Information Technology)
CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 28,000 employees at close to 1,600 locations in 43 US States and 2 Canadian provinces.
Position Overview
The role supports the Major Incident process for a 24/7 IT department supporting 1500 locations across the US and Canada CRH America's Materials business. This requires tight integration with Service Desk, functional resolver groups, IT executives and ITIL process. The role will also be responsible for supporting major incident trend and root cause analysis in addition to Aging Incident Management. Critical to this role is understanding user impact in a complex environment and the ability to quickly assess what IT functions may be needed for the timely resolution of any major incident.
Key Responsibilities (Essential Duties and Functions)
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Education/Experience
Work Requirements
Knowledge/Skill Requirements
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Work Environment
The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What CRH Offers You
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link .