Supervisor Network Construction (Information Technology)

Position Title:  Supervisor Fiber Construction (M1)

Company Summary

Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we're the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future.   Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.      

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we're an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

Responsible for the day-to-day activities of an assigned team of network construction managers and operations coordinators.  This team has a dedicated focus on vendor management, work order execution, construction, and restoration of Crown Castle fiber networks and services that are consistent with all defined standard operating processes and procedures. The position will support the Manager and work across other network construction teams within the area, as well as provide support to Crown Castle cross-functional teams to improve the quality of processes, deliverables and the end-to-end customer experience.  Each construction team is expected to maintain open communication across all areas of the business and work as a unit with consistency while building, implementing, and restoring or maintaining services; cognizant of fostering the vision and values of Crown Castle.  This position is accountable for their assigned team and area for delivering KPIs including but not limited to OpEx spend, MTTR, % On-Time Install, fiber complete for small cell, and installed enterprise revenue.         

Responsibilities                                                                                                                                           

• Supervise a team of Operations Coordinators and Network Construction Managers in support of the assigned area of responsibility for construction demands, Cap and OpEx management, as well as KPIs.
• Provide support to the Manager for communication with the NOC, Engineering, Field Operations, and Change management teams.
• Provide support to the Manager to monitor and report Key Performance Indicators (KPIs) of deliverables and supporting workflows in order to measure operational performance, as well as, identify and assess areas of opportunity for improved process efficiencies and performance
• Maintain knowledge of technology in use, and/or under development for its impact or potential impact on the operational business process
• Provide support to the Manager for the assigned areas respective CAPEX and OPEX spend and budgets
• Maintain quality service by understanding and enforcing organization standards
• Develop and coach network construction manager team. Identify training gaps and create a career path for team members.
• Schedule and prioritize the workload of the construction and external vendor resources within an assigned area
• Provide support to the Manager in partnerships with utility and municipal providers to streamline permit application, process, and initiatives such as the FCC's One Touch Make-Ready program.
• Ensure all work is completed in accordance with Crown Castle construction standards, processes, and procedures. Act as a key contributor to continued growth and improvement in each of these.

Education/Certifications

• High school diploma or equivalent required

Experience/Minimum Requirements

• Three (3) to five (5)+ years construction experience, at least three (3) years direct telecommunications experience or equivalent work experience required. At least two (2) years of supervisory contractor construction experience required, three (3) to five (5) years preferred.
• 1+ year of experience performing (or equivalent work experience):
  • Direct supervision/management of employees
  • Fiber engineering design, splicing and/or construction implementation experience
• Experience with optical test equipment including OTDR, PMD, Optical Spectrum Analyzer
• Working knowledge of fiber construction standards (aerial and underground)
• Working knowledge of NESC, NEC and OSHA standards

Expectations

• Excellent leadership, interpersonal, verbal, and written communication skills
• Proven people and project management skills
• Candidate has a strong background in and a good working knowledge of fiber optic infrastructure engineering, construction, and restoration methods
• Familiarity with Outside Plant (OSP) and Inside Plant (ISP) installation standards and practices
• Ability to diagnose work flow problems and institute remedies
• The individual must possess and employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity.
• Position needs to be able to operate in a fast paced customer focused environment handling multiple priorities at a time, delivering quality service to diverse user groups and customers
• Position must be available for emergency support on a 24 hour X 7 day basis
• A positive attitude and desire to deliver exceptional results for our customers.
• Personal commitment to safety, integrity, and continual professional development
• Strong Microsoft Office (Excel, Visio, Word and PowerPoint) skills

Organizational Relationship

Reports to: District Manager

Title(s) of direct reports (if applicable): Operations Coordinator, Fiber Construction Manager

Working Conditions: This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays.  On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home.  There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Construction