TriWest Healthcare Alliance
Manager, Community Relations & Outreach (Finance)
Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.
Veterans, Reservists, Guardsmen and military family members are encouraged to apply!
Job Summary
Working under the direction of the Vice President, Military & Veteran Engagement, this position will support with management and coordination of TriWest's regional efforts in the communities served in TriWest's VA and DoD regions, related to corporate contributions, community outreach and engagement and TriWest staff volunteer opportunities tied to Veteran and military community support. The Manager must be able to build a working knowledge of TriWest's operations, with particular focus on TriWest's roles and responsibilities in support of federal contracts, including the internal procedures and operations of the company.
Education & Experience
Required:
• High School Diploma or G.E.D
• Must be a U.S. Citizen
• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
• Exceptional written and verbal communication skills
• Three or more years of event coordination and project management experience, or any combination of education and experience that provides an equivalent background.
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint and Visio)
Preferred:
• Bachelor's (BA/BS) Degree or equivalent experience
• Veteran, military spouse or survivor
• Experience with event/corporate outreach project management
• Experience with or knowledge of the VA and/or DoD Healthcare Systems and/or military community
Key Responsibilities
• The Manager will maintain and update the TriWest corporate contribution calendar and ensure day to day processing, internal department coordination and tracking of the documents and materials required to meet various corporate contribution commitments, to include check requests, ad requests, materials and booth requests, table seating invitations and confirmations, event invitations and coordination and other similar coordination of TriWest's roles.
• In coordination with the Vice President, the Manager will also be responsible for engagement with external non-profit organizations in building collaborative partnerships that help extend the support options TriWest is able to provide to its customers, while also coordinating the involvement of TriWest corporate volunteer activities by TriWest corporate and field staff, for events including Veterans Day parade participation and other community outreach opportunities. Additionally, the Manager will serve in a role of both coordinating TriWest staffing at regional/national events TriWest supports (like VSO national conventions) and attending to serve as a contact at some of these events.
• The Manager must be able to build a working knowledge of TriWest's operations, with particular focus on TriWest's roles and responsibilities in support of federal contracts, including the internal procedures and operations of the company
• In coordination with the Vice President, Military & Veteran Engagement, manage the day to day administrative functions of the company's corporate contributions process and plan initiatives.
• Oversee daily processes relating to corporate contributions plan tracking, from initial identification of opportunities by senior TriWest leadership to back-end event recaps/assessments and all efforts in between.
• Manage work flow necessary to meet deadlines relating to corporate contribution commitments and escalate to VP/leadership when support is needed.
• Build relationships with both internal and external parties to ensure plan and event goals are met, to include maintaining contact with event managers in similar roles at the organizations TriWest supports.
• Identify community outreach opportunities for TriWest staff and coordinates with corporate and field representatives to coordinate approved efforts.
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• Maintain and update documents, spreadsheets, agendas, invitations and presentations used in daily operations and for submission to TriWest senior leadership for review and use.
• Support VP with coordination of TriWest participation at local, regional and national events, to include VSO conventions, national Veteran sports clinics, Veteran stand downs and other similar TriWest-sponsored events.
• Prepare email invitations to internal TriWest staff (as well as external invitees) to be sent by manager or VP and send out confirmation emails once RSVPs received.
• Represent TriWest at select events on behalf of VP.
• Demonstrate excellent written and verbal communication skills.
• Demonstrate creativity, flexibility and critical thinking skills.
• Demonstrate positive customer relations skills in dealing with internal and external parties.
• Interface with all levels of TriWest employees in a knowledgeable manner and maintains professional working relationships.
• Perform other duties as assigned.
• Regular and reliable attendance is required. Moderate work travel required as identified.
Competencies
Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.
Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.
Creativity / Innovation: Ability to develop unique and novel solutions to problems; view change as necessary.
Empathy / Customer Service: Customer-focused behavior; Helping approach, including listening skills, patience, respect, and empathy for another's position.
Independent Thinking / Self-Initiative: Critical thinker with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.
Leadership: Successfully manage different styles of employees; Provide clear direction and effective coaching.
Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.
Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.
Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues.
Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.
Technical Skills: Thorough understanding and knowledge of TriWest operations and mission editing skills
Working Conditions
Working Conditions:
• Availability to work non-standard hours and weekends
• Works within a standard office environment (either WFH or in person), with moderate travel
• Extensive computer work with long periods of sitting
Company Overview
Taking Care of Our Nation's Heroes.
It's Who We Are. It's What We Do.
Do you have a passion for serving those who served?
Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!
Our job is to make sure that America's heroes get connected to health care in the community.
At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.
DoD Statement
Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.
Benefits
We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:
Equal Employment Opportunity
TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.